Invite a user on look2guide.com

How to invite a user and manage access

Updated July 29, 2026

Troubleshooting Missing Statistics

Statistics missing or not updating on Look2Guide? Do not worry, your data is safe and still accumulates on the audio guides. Most likely, it is an issue related to the internet connection of the smart chargers.

Updated July 19, 2026

Connected Smart Charger Setup And Relocation Checklist

Checklist for keeping connected smart chargers online, especially when chargers are installed or moved to a new location. Charger not connecting to internet?

Updated July 17, 2026

How to connect multiple smart chargers to the internet?

Updated July 16, 2026

Sync AG + BrightSign GPIO Setup Overview

Generic signal-flow overview for starting BrightSign video playback from a Sync AG using GPIO.

Updated July 16, 2026

How Look2Guide Statistics Collection Works

Understand the two main ways Look2Guide collects audio guide statistics: manual Windows upload and automatic connected smart-charger upload.

Updated July 16, 2026

AI Audio And Translation FAQ

Common questions about creating, editing, publishing, and translating AI audio in Look2Guide.

Updated July 16, 2026

Video Encoding Guidelines For Reliable Sync

Practical video export settings for reliable synchronization on BrightSign and similar media players.

Updated July 16, 2026

Configuring Statistics Collection using the Statdock

IMPORTANT: We recommend Look2Guide pro for automatic and up to date statistics, using the smart chargers. LookKiosk is a statistics platform that lets you collect, upload, and analyze usage data from your audio guides. It consists of two parts: LookKiosk.com (website) which is used to view statistics, manage content, and control access; and the windows upload software, which is used to transfer statistics from audio guides to your LookKiosk project. Together, these tools allow you to reliably track usage data and interpret it in context (languages, exhibits, content).

Updated July 16, 2026

How to set up your audioguides?

This is the full guide of how to program and set up your audio content on the audio guides using Look2Guide and the USB dock.

Updated July 14, 2026

I Cannot See My Project Or Access Tab

Troubleshooting steps when a user cannot see the expected project or does not have access to project administration features.

Updated July 7, 2026

Device Is Hot Or Charging Slowly

Basic safety and troubleshooting checks when audio guides or chargers feel hot or charging takes longer than expected.

Updated July 7, 2026

Network Requirements For Statistics Upload

Firewall and IT requirements for uploading statistics from the Windows uploader or connected smart chargers.

Updated July 7, 2026

Twist XL product overview

The ultimate over-ear headset for exhibitions demanding maximum comfort and complete immersion. With premium over-ear design that covers ears completely, the Twist XL delivers exceptional sound quality while maintaining the lightweight comfort and professional durability the TWIST series is known for.

Updated July 7, 2026

AI Content Studio product overview

Included free with every Look2Innovate project, AI Content Studio is the full authoring suite for creating, editing, translating, and publishing museum audio. Teams can generate narrated audio, translate tours into visitor languages, and keep editorial control before anything reaches an exhibit.

Updated July 7, 2026

Look2Guide CMS product overview

Web-based CMS used to program and manage audio guide deployments. Included at no extra cost with rentals and purchases, with an optional MDM upgrade for statistics and remote content updates.

Updated July 7, 2026

Personalized Visitor Reports product overview

Send personalized visit reports of what your visitor saw, what they missed, and a link to your web shop or to promote other museums and exhibitions they might enjoy.

Updated July 7, 2026

AI Audio Translate product overview

AI Audio Translate is the focused translation workflow for teams that already have source tours and want visitor languages quickly. It creates translated narration from transcripts, preserves atmosphere with background music extraction, supports unlimited generations, and keeps review before publishing.

Updated July 7, 2026

Interactive Kiosks product overview

Place interactive kiosks at the end of your visit to collect visitor emails, simple surveys and offer a fun quiz about what they visited. Simply place the audio guide in the holder to start.

Updated July 7, 2026

Twist HIFI product overview

Exceptional spatial audio quality for the most demanding environments. With premium on-ear drivers and sophisticated acoustic engineering, the Twist HIFI provides an immersive soundscape while maintaining the durability and comfort the TWIST series is known for.

Updated July 7, 2026

Edge product overview

Professional earpieces that let you enjoy high-quality audio while staying connected to your surroundings. With one ear free, you can fully engage with the experience while remaining aware of your environment.

Updated July 7, 2026

Look product overview

Our original Android multimedia tablet engineered to support your visitor experience with modern interactive, hands-free technology. Equipped with a 5.5" HD touchscreen, a powerful six-core processor, and a two-day battery autonomy, it seamlessly handles audio, video, AR, GPS-triggered content, and more.

Updated July 7, 2026

Twist product overview

Professional headsets designed for high-traffic exhibitions where hygiene, comfort, and sound quality are essential. The TWIST series features contactless ear design, ultra-lightweight construction, and exceptional audio performance. Proven reliable through tens of thousands of units in use worldwide.

Updated July 7, 2026

Live Visitor Statistics product overview

Web-based analytics platform for your visitor experience. Access up-to-date insights from anywhere, anytime through your browser.

Updated July 7, 2026

Triggering methods overview

High-level overview of triggering methods supported by Look2Innovate products.

Updated July 7, 2026

Look2Innovate Product Portfolio Overview

Overview of the Look2Innovate product portfolio.

Updated July 7, 2026

Look2Sanitise product overview

Sterilization solution designed for relentless, around-the-clock operation. Features dual AC and DC power capabilities for continuous operation without power constraints. Sterilizes up to 49 audioguides simultaneously with 99.99% effectiveness against all bacteria and viruses, including COVID-19.

Updated July 7, 2026

Mini Trend product overview

The fun, compact and versatile audio guide. Trigger automatically by infrared, radio frequency, pointing and clicking, or buzz and play.

Updated July 7, 2026

Trend product overview

The fun and versatile audio guide. Proven for reliability and low operational costs, without compromising on interactive capabilities. Used in landmark projects such as Casa Batlló in Barcelona.

Updated July 7, 2026

Twister product overview

The all-in-one interactive headphone guide for immersive, hands-free experiences. Synchronize automatically with visuals, videos, and live shows with perfect timing. Trusted by leading museums worldwide.

Updated July 7, 2026

Look 3 product overview

The most advanced Android multimedia tablet purpose-built for museums and exhibitions. Engineered for reliability and easy handling, the Look 3 features powerful processors and custom technologies to handle evolving applications such as AR, VR, AI.

Updated July 7, 2026

Style product overview

The most advanced audio guide on the market. Trigger messages however you want! Point-and-click, tap, keypad, and automatically by IR or RF. It also functions as a tour guide with a complete tour guide system for remote triggering of pre-recorded messages.

Updated July 7, 2026

Language Selection Box product overview

A simple IR/RF configuration box for busy venues. Place up to 40 compatible Look2Innovate audio guide devices inside, press the button for the required language, tour, version, or channel, and the full batch is configured in about one second.

Updated July 7, 2026

Smart Charger product overview

Network-connected 20-slot charger for Trend, Style, Mini Trend, and Mini Style audioguides. It keeps devices charged, downloads the latest content automatically from the Look2Guide CMS, and uploads visitor statistics live to your web platform.

Updated July 7, 2026

Mini Style product overview

All the capabilities of its bigger sibling, in a smaller package! It also functions as a tour guide with a complete tour guide system for remote triggering of pre-recorded messages.

Updated July 7, 2026

Pulse product overview

Pulse is a compact digital tourguide for guided groups that need live guide audio, consistent pre-recorded audio, or both. The transmitter interacts with external media, synchronizes to it, and streams the selected content to receivers over 2.4 GHz digital channels. NFC channel setup lets teams configure a complete group with one touch, making handoff fast for busy venues running several groups in parallel.

Updated July 7, 2026

Look Link product overview

Professional digital tour guide system designed for exhibitions and group tours. Operating on 2.4GHz frequencies, it provides up to 60 simultaneous channels without interference. Features include integrated speakers, month-long battery life, pre-recorded message transmission, and video synchronization capabilities. The system supports custom branding and is compatible with all TWIST headset models (Hygienic contactless, HiFi on-ear, and XL over-ear designs). Its multi-group functionality and extended autonomy make it ideal for busy venues with multiple concurrent tours and multi-day excursions.

Updated July 7, 2026

IMAGE PROGRAMING IN LOOKFORM CMS

How to add an image to an exhibit in Lookform CMS

Updated June 4, 2026

Replacement of foam pads on Look2innovate headsets

How to replace the foam pads on Look2innovate headsets

Updated June 3, 2026

How to create and edit AI Audios

Explanation of how to create AI Audios for your exhibits and tours.

Updated May 6, 2026

TGT USER MANUAL

This manual covers the settings of the "TGT AG" Look2innovate. The TGT has two menus: a user menu and a technical menu.

Updated May 4, 2026

What does the red light on the audio guide mean?

What is the link between the charger light and the battery level?

Updated May 3, 2026

How to set up languages on Look2Guide CMS (Content Tab)

Before creating exhibits, you need to set up the languages (or tours) your audio guide will offer.

Updated May 3, 2026

Mini Style AG Manual

MINI STYLE audioguide functions

Updated May 3, 2026

Mini Trend AG Manual

MINI TREND audioguide functions

Updated May 3, 2026

How to attach sticker to the Audio Guide

Example using the Trend.

Updated May 3, 2026

Style AG Manual

STYLE audioguide functions

Updated May 2, 2026

TREND AG MANUAL

TREND audioguide fuctions

Updated May 2, 2026

Look2Sanitise 2 UV Disinfection Box Usage Instructions

These instructions explain how to power the sterilization box, set the sterilization time, and safely sterilize items using the built-in controls and indicators.

Updated May 2, 2026

How do I share access to the Statistics?

Would you like to share access to the analytics data collected by the audioguides? You can do that in two steps.

Updated May 2, 2026

Preparing videos with the video sync tool

How to prepare videos to send the signal for synchronization using our sync box.

Updated May 2, 2026

How to Create Custom Stickers for the Audio Guides

Updated May 2, 2026